Shipping & Returns

DELIVERY FEE

DOMESTIC ORDERS

For Online Payments using Razorpay

We offer free shipping for all orders placed with Razorpay.

For Cash On Delivery

A standard fee of INR 150 is charged on all COD orders. 

 

INTERNATIONAL ORDERS

International shipping is $30 approximately (INR 2,500). This does not include custom duties levied at the destination country.

CUSTOM DUTIES/ IMPORT CHARGES

The prices of products are inclusive of taxes but exclude customs duties.

Custom duties/import charges could be levied once the parcel reaches its destination country. All applicable duties shall be borne by the customer. We are not responsible for these charges. 

 

PROCESSING TIME FOR GENERAL ORDERS

Once an order is placed, a confirmation email will be sent containing the details of your order. Please allow us 7-14 business days to process and ship all domestic and international orders. 

EXPRESS SHIPPING

To request for express shipping, you can email us at hello@oshinsarin.in

The express shipping fee is to be borne by the customer. 

PROCESSING TIME FOR CUSTOM ORDERS

Please allow us 3-4 weeks to process and ship all custom orders, for both our domestic and international customers.

 

FAILED DELIVERY

Incase of any unanticipated delays we will get in touch with you via email, and do our best to sort out the problem. 

For any failed attempts of delivery pertaining to an incorrect address, contact details, multiple failed attempts to reach you or refusal to pay custom fees - we will not be taking responsibility for any charges pertaining to the return shipment of your order.

If your order is returned to us and it is to be sent to you again, you will have to bare the shipping cost for the same. 

 

RETURNS AND EXCHANGES

If you have received the correct order and are unsatisfied with the fit of an item, we’re happy to accommodate a return/exchange request within 14 days of you receiving it. 

Items must be unworn, unwashed, and undamaged, with tags still attached and in its original packaging. All items are returnable for store credit only. 

To start a return, you can contact us at hello@oshinsarin.in

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Once we receive the item, you will be given a store credit of the same price as the returned garment. Store credits are valid for a year from the date they were issued.

Exchanges can be accommodated on a case by case basis. If you wish to exchange for a different size or item, please include this information in your email to hello@oshinsarin.in and we will do our best to accommodate your request based on availability.

We don't offer a return or exchange for any custom order.